Cancellation Policy:

Terms and conditions of payment: For reservations, we do take a credit card to hold your spot for capacity purposes. Once you are within 24 hrs of your reservation your card will be charged in full, unless otherwise noted. All online ticket sales are final, except in the event of inclement weather.  We accept Visa, Mastercard, American Express, Discover and cash. No personal or traveler’s checks will be accepted.

Groups: All group reservations must be cancelled no later than 48 hrs prior to the group tour or group rental. A “group” is six or more people that have been given a special group discount.

Cancellation process: We do offer non-prepaid reservations made through the phone the opportunity to cancel up until 24 hours in advance. Please call us 24 hrs prior to your tour or rental reservations. Any tours not cancelled 24 hrs in advance before your scheduled tour will be assessed the full amount of the tour. No shows or non-cancelled tours will be charged for the reservation in full.

3rd Party Tickets: All 3rd party tickets are non-refundable, non-cancelable, and non-transferable.